Pet Grooming Questions Answered

You are given a free one hour grace period to pick-up your pet after you have been contacted by your groomer. We normally will call first (and leave a voicemail if no one answers), followed up by a text. After your free one hour grace period, daycare charges will begin to incur.

Yes, we can groom pets that are matted. If the mats are too severe and we feel it is unsafe to groom, we will refer you to a veterinarian. We charge extra fees for any and all mats.

Yes, we will try and groom pets that may have some behavioral challenges. We will only do so in a safe manner. Once it becomes unsafe, we will refer you to a veterinarian. We charge extra fees for any sort of extra handling that may occur.

We do not rush any of our services. That could mean that your pet is in our care for hours at a time. If you need your pet finished within a certain time frame, we offer Express Groom services, for an additional fee of $22 per pet.

Yes! However, you only have a 30 minute grace period. Anything after that time frame, you will have to reschedule.

We require a copy of the most recent Rabies, Distemper and Bordetella vaccines for our boarding and daycare services. A copy of the most recent Rabies vaccine is only required for our grooming services. Providing a rabies tag will not suffice.

Assuming your pet is non aggressive, we will still groom your pet for an additional fee of $17 ($22 mobile) per pet. However, we will not accept pets that cannot produce vaccines for boarding or daycare.

Unaltered pets are more than welcomed to come for grooming. However, unaltered pets cannot receive any form of daycare. Unaltered pets can board overnight with us, for an extra fee of $12 per pet, per night.

If your pet destroys any of the property belonging to Strutt Your Mutt Grooming, we reserve the right to add a destruction fee to your bill. We understand dogs will be dogs and they destroy things sometimes, but if your pet does major damage, we will have to add the extra fee at check-out.

We are an appointment only salon, if we have time, availability and proper staffing, then we can consider taking walk-ins.

In order to prevent the spread of fleas within our shop, if your pet has fleas, we reserve the right to give your pet proper treatment while he or she is in our care (at the owner’s expense). We will give you a courtesy call prior to, but if you do not answer, we will proceed with said treatment.

Because we have a small business, our time and resources are limited. Therefore, we cannot afford clients who no-show or who are consistently late or consistently cancels. Also, due to our limited space, we may require boarding deposits, multiple pet household deposits, and new client deposits. In order to keep our small business a thriving one, we reserve the right to charge clients who are not compliant with our rules, regulations & protocols using any credit card on file. Our credit card processing terminal, Square, is extremely safe. All information is encrypted to Square’s servers, regardless of public or private WiFi connection or a data service on a cellular phone. Square complies with all required PCI Standards.

Because we have a small business, our time and resources are limited. Therefore, we cannot afford clients who no-show or who are consistently late or consistently cancel. Also, due to our limited space, we may require boarding deposits, multiple pet household deposits, and new client deposits. In order to keep our small business a thriving one, we reserve the right to charge clients who are not compliant with our rules, regulations & protocols using any credit card on file. Our credit card processing terminal, Square, is extremely safe. All information is encrypted to Square’s servers, regardless of public or private WiFi connection or a data service on a cellular phone. Square complies with all required PCI Standards.